Cancellation and Refund Policy

How do I cancel my Planiter.com subscription?

To cancel a subscription, please email [email protected] and provide the username for the account.

When does cancellation of your subscription take effect?

You can cancel your subscription at any time. However, you must cancel your subscription before it renews for a subsequent period. When your cancellation takes effect depends on your subscription period as set out below:

  • Weekly subscription: cancellation will take effect at the end of the week in which you cancel. Please allow us up to 5 business days to process your cancellation request. However, if you cancel in the second half of your subscription week, you may have already been billed for your next subscription week. In that case, your cancellation will be effective as of the end of your next subscription week. If you would like a refund for that next week, please see details of our refund policy below.
  • Monthly subscription: subscription fees are generally non-refundable, except in special circumstances as described in our refund policy and subject to the law. Therefore, if you decide you no longer need the service and choose to cancel the service during the month, cancellation will take effect at the end of the month in which you cancel. Please allow us up to 5 business days to process your cancellation request. However, if you cancel within the last week of the subscription month, you may have already been billed for your next subscription month. In that case, your cancellation will be effective as of the end of your next subscription month. If you would like a refund for that next month, please see details of our refund policy below.
  • Yearly subscription: as stated above, subscription fees are generally non-refundable. Your subscription is valid for the period of the pre-paid subscription (i.e. a year). Therefore, if you decide you no longer need the service and choose to cancel the service during the year, cancellation will take effect at the end of the subscription year. Please allow us up to 5 business days to process your cancellation request. However, if you cancel within the last month of the subscription year, you may have already been billed for your next subscription year. In that case, your cancellation will be effective as of the end of your next subscription year. If you would like a refund for that next year, please see details of our refund policy below.

Your prepaid subscription will automatically be renewed at the end of each subscription period if you do not cancel. Therefore, you must advise us that you do NOT want to renew the subscription before the initial subscription period expires. [Hillary, please review above to ensure it is practically workable for you. If not, and amendments are required, please let us know.]

Refunds

Can I get a refund on my subscription?

As Planiter.com offers subscription services, we ordinarily do not issue refunds once a service is subscribed for. That means, if you cancel your subscription before its term expires we will not refund you for the remainder of the term. For example, if you have subscribed for one year and decide after 6 months you no longer need the service and then cancel your subscription, we will not refund half of the yearly subscription fee that you paid.

However, we do offer refunds in certain circumstances and as required by law. For example, if there is a major problem with our service or a minor problem that we cannot fix within a reasonable time, you have the right to cancel your subscription service and we will provide you with a refund for the remainder of the term. However, we will only provide refunds in the following circumstances:

  • you are unable to access the content;
  • we provided the service with an unacceptable level of care and skill;
  • the service we provided is unfit for the purpose for which we state on this site it is suitable for; or
  • if the services we provide are not delivered within a reasonable time when where we do not specify a time period within which they will be provided.

If you wish to cancel your subscription for one of the above reasons and wish to apply for a refund, please follow these steps:

  1. Step 1: send us an email explaining the problem with your subscription;
  1. Step 2: once we receive your email, we will investigate the problem. If we do not believe we can fix the problem or if we think we cannot fix the problem within a reasonable time, we will send you an email confirming this and will offer you a refund. However, if we can fix the problem within a reasonable time of you notifying us of the problem, we may not offer you a refund;
  2. Step 3: if you do not believe we have fixed the problem, or if you believe it was not fixed within a reasonable time of Step 1, send us an email letting us know that you want to cancel your subscription and that you want to apply for a refund for the remainder of the term.

How will refunds be calculated?
All refunds provided under the special refund circumstances or as required by law will be provided on a pro-rata basis of the relevant unused subscription period.

When and how will I get any refund I am entitled to?
Any refund will generally be issued within 10 business days after the date of receipt of your refund request. Refunds will be made via EFT or a refund to your nominated credit card.

Subject to the above and to law, subscription fees are non-refundable.

Nothing in this Cancellation and Refund Policy seeks or acts to limit any consumer rights provided under legislation, including under the Australian Consumer Law (as enshrined within Schedule 2 of the Competition and Consumer Act 2010 (Cth), if any.